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Pliki do pobrania
Pomimo rosnącej siły klienta i faktu, iż jest on w stanie wpływać na rodzaj aktywności marketingowych, które proponuje organizacja, wciąż popełnia on szereg błędów poznawczych podczas odbierania, przetwarzania czy zapamiętywania elementów komunikacji.
Celem opracowania była zatem ocena, jak silny jest związek między wykorzystywaniem rzeczonych błędów przez organizacje, a wzrostem skuteczności działań content marketingowych – stanowiących jeden z kluczowych elementów strategii marketingowej współczesnych firm. Skuteczność ta była definiowana jako wskaźniki zasięgu, zaangażowania oraz konwersji wynikającej z aktywności content marketingowych.
W pracy wykazano, iż związek ten faktycznie występuje i jest istotny statystycznie. Jako przyczyny wskazano przede wszystkim nadużywanie przez odbiorców automatycznego systemu myślenia w rozumieniu koncepcji Kahnemana. Jednocześnie zauważono, iż nadmierne uzależnienie od działania systemu automatycznego ogranicza możliwości zwiększenia związku między dwiema analizowanymi zmiennymi.
Badania prowadzone na potrzeby pracy pozwoliły także zidentyfikować błędy poznawcze możliwe do zaadresowania w ramach praktyki marketingu treści. Stworzona w procesie badawczych rozbudowana lista błędów pozwoliła na wylistowanie 64 złudzeń. Na podstawie badań wskazano także 20 błędów poznawczych, które są najczęściej wykorzystywane przez polskie organizacje. Opracowanie zawiera również elementy rekomendacji praktycznych, wśród których należy wskazać przede wszystkim na zalecenie wykorzystywania błędów poznawczych odbiorców w aktywnościach z obszaru marketingu treści.
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