Determinanty wyboru usługodawców kurierskich w Polsce w latach 2020-2023

Aleksandra Bartosiewicz; Dawid Grzegorczyk

doi:10.18778/8331-637-6

Determinants of choice of courier service providers in Poland in 2020-2023

Aleksandra Bartosiewicz

Uniwersytet Łódzki, Wydział Ekonomiczno-Socjologiczny, Katedra Badań Operacyjnych

https://orcid.org/0000-0002-6464-9277 (unauthenticated)

Dawid Grzegorczyk

absolwent kierunku Logistyka, Uniwersytet Łódzki, Wydział Ekonomiczno-Socjologiczny

https://orcid.org/0009-0005-0907-2849 (unauthenticated)

Publication:

Multidimensionality of modern challenges of logistics and transport – analysis of selected aspects

Pages: 11-28

DOI: https://doi.org/10.18778/8331-637-6.01

Keywords: courier services, Covid-19, survey, statistical analysis

Published: 19 December 2024

Categories: Economics and management, Open Access

Downloads

PDF

The study includes the identification and analysis of the basic determinants of the choice of courier service providers in Poland after 2020. For this purpose, such research methods and tools as literature review, survey and statistical analysis were used. The results indicate that the most important factors influencing the choice of specific courier service providers in Poland include fast and efficient service, compliance with the order, delivery of the shipment without damage, and less often easy contact with the courier company, the ability to reschedule the collection of the shipment or the personal culture and willingness of courier company employees to solve problems that arise. Most surveyed declared that the coronavirus pandemic had affected the quality of courier services in Poland during the period under review. Currently, the respondents have a better assessment of, among other things, the available forms of payment, the ability to use the app, while the handling of complaints, returns and the amount of the price for the services provided is worse.

License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Most read monographs by the same author

Beata Guziejewska, Paweł Starosta, Mariusz Sokołowicz, Mariusz Górajski, Piotr Kębłowski, Iwona Świeczewska, Magdalena Ulrichs, Aleksander Welfe, Małgorzata Burchard-Dziubińska, Tomasz Dorożyński, Joanna Dzionek-Kozłowska, Paweł Gajewski, Kamil Kowalski, Maciej Kozłowski, Anetta Kuna-Marszałek, Tomasz Legiędź, Aleksandra Majchrowska, Katarzyna Skorupińska-Cieślak, Janusz Świerkocki, Joanna Wyszkowska-Kuna, Monika Marcinkowska, Anna Szymańska, Artur Sajnóg, Tomasz Miziołek, Tomasz Motowidlak, Alicja Olejnik, Justyna Trippner-Hrabi, Yaryna Khmara, Ewa Kusideł, Aleksandra Nowakowska, Jacek Chądzyński, Zofia Dolewka, Zbigniew Przygodzki, Magdalena Załęczna, Łukasz Arendt, Iwona Kukulak-Dolata, Monika Wodnicka, Łukasz Kozar, Michał Comporek, Anna Misztal, Radosław Jadczak, Marta Jabłońska, Urszula Motowidlak, Piotr Oleksiak, Izabela Warwas, Bogusława Urbaniak, Alicja Łaska-Formejster, Agnieszka Kretek-Kamińska, Anna Matuchniak-Mystkowska, Krzysztof T. Konecki, Aneta Krzewińska, Paulina Bunio-Mroczek, Marcin Kotras, Renata Dopierała, Emilia Garncarek, Jakub Ryszard Stempień, Katarzyna Bolonek-Lasoń, Maria M. Grzelak, Alina Jędrzejczak, Agnieszka Rossa, Justyna Wiktorowicz, Edyta Kozyra, Scientific Schools and Research Directions at the Faculty of Economics and Sociology, University of Łódź
Łukasz Jarosław Kozar, Małgorzata Matusiak, Łukasz Jankowski, Rafał Cwajda, Łukasz Gradek, Anna Dorota Goszczyńska, Jan Fudali, Monika Wodnicka, Michał Malinowski, Bartosz Królikiewicz, Dagmara Skurpel, Bartłomiej Tomasz Bakalarczyk, Zuzanna Pakuła, Anna Peruga, Dominika Śnieguła, Contemporary challenges of transport, freight forwarding and logistics - selected aspects
Monika Wodnicka, Projekty offshoringowe w usługach biznesowych